Home » Quality » Quality Process and Business Model

Our business model is to be dynamic and flexible with our customers. In addition to design, product knowledge and modern fabrication technology, we use quick-turnaround as our competitive advantage. We encourage customers to place frequent orders of just-in-time quantities to reduce their overall costs. Our quality process has been developed and evolved to support this model. The evolution of our quality process involves the following stages.

1. We first identified our customers’ requirements and concluded that product quality was a given and we needed to continually improve our costs, turnaround time on both products and service.
2. We mapped our process from receipt of customer request for quotations to shipping of products; this provided us a greater appreciation of the relationship of the various functions in supporting our business model. Process mapping allows us to better align our quality system with business system, and identify key processes needed for customer satisfaction from those that are redundant or require streamlining.
3. We developed performance metrics to continually measure our ability to meet customer requirements and satisfaction, to identify opportunities for improvement and track improvement efforts. We invested in state of the art equipment, skill upgrades and placed emphasis on open communication with our associates.
4. We introduced and reinforced a continual improvement culture to all associates in which everyone is responsible for initiating and participating in changes and improvements.

We began tracking cost of quality in 1997 and through improvements have reduced this cost by 40% over the last five years. This allows us to continually enhance the value of the products and services we provide. We have also achieved business growth in all market segments over this time frame. Our quality process and system have been a major contributor in achieving our business growth objectives.